Shipping & Returns
Shipping Policy
Processing Time
- Ready-to-ship pieces: 1-3 business days
- Made-to-order pieces: 2-4 weeks (varies by complexity)
- Custom orders: 4-8 weeks (timeline confirmed during consultation)
You'll receive a shipping confirmation email with tracking information once your order ships.
Shipping Options (Canada)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Canada Post Regular | 5-10 business days | $15 |
| Canada Post Xpresspost | 2-4 business days | $25 |
| Canada Post Priority | 1-2 business days | $40 |
Free shipping on orders over $500 CAD (Canada Post Xpresspost)
All Canadian shipments include tracking and basic insurance.
Shipping Options (United States)
| Service | Estimated Delivery | Cost |
|---|---|---|
| USPS First Class | 7-14 business days | $20 USD |
| USPS Priority | 5-10 business days | $35 USD |
Free shipping on orders over $750 CAD (USPS Priority)
US shipments include tracking. Additional insurance available on request.
International Shipping
International shipping is available on a case-by-case basis. Contact us for a quote.
Please note:
- International orders may be subject to customs duties and taxes, which are the buyer's responsibility.
- Delivery times vary by destination and customs processing.
- We are not responsible for delays caused by customs.
Local Pickup (Toronto)
Local pickup is available in Toronto at no charge. Contact us to arrange a time and location.
Insurance
All shipments include basic insurance coverage. For high-value orders, additional insurance is recommended and available at cost.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes after shipping may not be possible.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 7 days of the expected delivery date
- Provide your order number and any photos of damage
- We will work with the carrier to resolve the issue
- Replacement or refund will be issued once the claim is processed
Returns Policy
Our Philosophy
Every piece from Corey T Works is handcrafted with care. We want you to love what you receive. If something isn't right, we'll work with you to make it right.
Ready-to-Ship Pieces
Returns accepted within 14 days of delivery if:
- The item is unworn and in original condition
- Original packaging is included
- You contact us first to initiate the return
Refund process:
- Contact us to request a return
- Ship the item back (at your expense) with tracking
- Once received and inspected, we'll process your refund
- Refunds are issued to the original payment method within 5-7 business days
- Original shipping costs are non-refundable
Made-to-Order Pieces
Made-to-order pieces (standard designs made in your size or specifications) may be exchanged or returned within 14 days, subject to a 15% restocking fee.
Custom Orders
Custom pieces are non-returnable as they are made specifically for you.
However, we offer:
- Resizing: Standard rings can be resized within 30 days for a fee (see below)
- Defect repairs: Manufacturing defects are repaired at no charge (see Warranty)
- Alterations: If the piece doesn't match the approved design, we'll make it right
Non-Returnable Items
The following cannot be returned:
- Custom-designed pieces
- Personalized or engraved items
- Items that have been worn, altered, or damaged
- Items returned without prior authorization
Resizing
Ring resizing:
- Available within 30 days of delivery
- Fee: $50 CAD for standard metals, $110 CAD for platinum
- Please allow 1-2 weeks for resizing
- Some designs (eternity bands, intricate settings) cannot be resized
Note: It's your responsibility to provide accurate sizing before purchase. We recommend getting professionally sized at a local jeweler if you're unsure.
Exchanges
We're happy to exchange items within 14 days of delivery for a different size or style, subject to availability. You are responsible for return shipping costs; we cover shipping for the replacement.
Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered:
- Contact us within 48 hours of delivery with photos
- Do not attempt to repair or alter the item
- We will arrange a return and send a replacement or issue a full refund
How to Request a Return
- Email us at ctjewelleryworks@gmail.com with your order number and reason for return
- Wait for return authorization and shipping instructions
- Ship the item with tracking (we recommend insurance)
- Refund or exchange processed upon receipt
Contact
Questions about shipping or returns?
Corey T Works Email: ctjewelleryworks@gmail.com Instagram: @coreys.clipboard
Policy last updated: 21 August 2026